Privacy Policy

🔒 Privacy Policy

1. Responsible Entity

Heart@Home GmbH
Feldkirchener Straße 4i
85599 Parsdorf
Germany

Represented by Managing Director: Marie Louise Garms

2. Collection and Storage of Personal Data When Visiting the Website

When you access our website, information is automatically sent to the server of our website by the browser used on your device. This information is temporarily stored in so-called server log files. The following data is collected in particular:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address (possibly shortened or anonymized)

These data are processed exclusively for the following purposes:

Ensuring smooth connection to the website
Ensuring comfortable use of our website
Evaluation of system security and stability

The legal basis for data processing is Art. 6 para. 1 lit. f GDPR.
Our legitimate interest follows from the purposes listed above.

3. Contact Form

If you use our contact form, the data you enter is transmitted to our web server and forwarded from there to us for processing your request (e.g., by email to info@heartathome.de).

Name
Email address
Phone number (if provided)
Your message / free text field

The processing of this data takes place:

According to Art. 6 para. 1 lit. b GDPR, insofar as your request is aimed at concluding or executing a contract (e.g., request for care),
Otherwise according to Art. 6 para. 1 lit. f GDPR, as we have a legitimate interest in handling inquiries and communicating with prospects and customers.

We store your message only as long as it is necessary for processing and documenting your request or if there are statutory retention requirements.
It is not passed on to third parties, except to technical service providers (e.g., hosting or email providers) with whom a data processing agreement according to Art. 28 GDPR exists.

4. Cookies and Tracking

Our website does not use cookies that store personal data and does not use tracking or analytics tools (e.g., Google Analytics).
No usage profiles are created, and no data is shared with third parties for marketing purposes.

Therefore, no cookie banner is required.

5. Recipients of Personal Data (Hosting)

The website is hosted by an external service provider (e.g., united-domains AG, Germany). This provider provides the technical infrastructure and storage space for the operation of the website.

A data processing agreement according to Art. 28 GDPR exists or will be concluded with the hosting provider.

6. Your Rights

You have the following rights regarding your personal data:

Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object to processing (Art. 21 GDPR)

For this purpose, as well as for further questions on data protection, you can contact us at the address given above or by email at any time.

7. Duration of Storage

We store personal data only as long as it is necessary for the purposes mentioned or as required by statutory retention periods.
After the purpose ceases or these periods expire, the data will be deleted according to legal requirements.

8. Data Security

We take appropriate technical and organizational measures to protect your data against accidental or intentional manipulation, loss, destruction, or unauthorized access by third parties.
Our security measures are continuously improved according to technological developments.

9. Currency and Changes to this Privacy Policy

This privacy policy is currently valid and as of November 2025.
Due to further development of our website or changes in legal or regulatory requirements, it may be necessary to adapt this privacy policy.
The current version can always be found on this website.